As a user, you will sign the data with your wallet and DIMO will validate the signature when data is received.

If you believe you may be using an incorrect account, please follow this guide: Please do the following to log out of your account:<ul><li style="font-size: 16px;">If you go to the account tab scroll down and press the log out button.&#xA0;</li><li style="font-size: 16px;">If you have an iPhone, you may need to cover your face ID as it may try to reauthorize your login.</li><li style="font-size: 16px;">Press the log out button again and then press the &quot;view different account&quot; text</li><li style="font-size: 16px;">From here, you should select the authorization method that was listed above and log in.</li></ul>

Wrong Account

If you lost access, do not worry. We can help you and guide you on how to recover your account. Click here

If you lose access to your account or wallet, sadly there isn&apos;t much we can do to restore access to your account due to the decentralized nature of the project and it being Web3.You won&apos;t be able to delete your account, if you get a new device, your old vehicle will still be paired with the old device, so be careful not to lose access to your account. Make sure to save your secret key in a safe place. We are not responsible for any lost accounts.We are very limited on where we can assist on the Web3 side of things. When you sign transactions, you own the transaction. We cannot forcefully unpair your VIN # because it is connected to the blockchain.This is just like how MetaMask is unable to recover your wallet if you lose access to it.In summary, if you lose access to your account with anything paired to it, you lose access to anything paired on the blockchain. This would mean that if you did not unpair your device before deleting your vehicle, you would not be able to unpair the vehicle&apos;s VIN number.If you use Rainbow please see this link for further information: <a href="https://learn.rainbow.me/protect-your-wallet" id="isPasted">https://learn.rainbow.me/protect-your-wallet</a>If you use MetaMask please see this link for further information: <a href="https://support.metamask.io/hc/en-us/articles/360059952212" id="isPasted">https://support.metamask.io/hc/en-us/articles/360059952212</a>If you have any additional questions or comments please send us an email to:&#xA0;<a href="mailto:Support@dimo.zone">Support@dimo.zone</a>

Lost Access to Your Account?

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What is $DIMO?

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Is DIMO Just for New or Electric Vehicles?

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Why Don’t Older Cars Work if They Have an OBD2 Port?

I Have Connected My Vehicle and I Am Not Seeing a Lot of Data?

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What Happens if I’m Driving in an Area Without Cellular Reception?

Will It Drain My Car Battery?

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Moving Data Miners To Another Vehicle

How To Transfer Your Device to a Different Account?

Delete an Integration

Why Is My Device In Pending?

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What Do The Lights Mean?

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Bluetooth PIN Request On Android

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Reading Error Codes

DIMO Smart Hub Tech Specs

DIMO Autopi

How often does the Macaron send data when connected to the Helium Network?

What data will I see in the Mobile App with DIMO Macaron?

How big is the Macaron?

Can we connect a DIMO Macaron and the DIMO AutoPi at the same time?

Will you support cars older than 2008 with the DIMO Macaron?

How do I install the DIMO Macaron?

How will I know if the DIMO Macaron is sending data?

Do I have to have my phone in the car with me to use the DIMO Macaron?

What happens if I am outside of Helium network coverage?

Does the device come with an extension cable?

What happens if we are in an area that does not have helium lorawan?

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DIMO Macaron

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How To Bridge the Token

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By Connecting To DIMO What Kind Of Data Am I Providing From My Vehicle?

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How Do You Validate the Data?

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DIMO AutoPi Installation Instructions

DIMO Macaron Installation Instructions

Connecting your Tesla to DIMO

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Will The Device Cause Any Issues For My Car? Is It Safe?

What Vehicles Are Supported?

How Are You Going To Get CAN Codes?

High Severity Issues

Cars

How Can the Device Help Manage My Fleet

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Fleets

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Beta Testing Quick Start Guide (iOS)

Beta Testing Quick Start Guide (Android)

DIMO Mobile Beta Testing FAQ

DIMO Beta Testing Community

Updating your DIMO Macaron

Approved Reseller list