My Device Isn’t Updating My DataUpdated a year ago

Try these steps to help troubleshoot your connectivity issues:

• Check your App. Log in > Click the Rewards Button on the bottom menu, and check if the car is labeled Qualified
  
• Check your Cables. Check to make sure the device is still connected. If you're using an extension cable check the connections on both sides
• Power cycle your device. Unplug it and plug it back into the vehicle. This is often enough to fix the issue.  
• Check AutoPi Lights. Next time you get in your car, check to make sure the Blue and Green lights both come on (they can take ~1-2mins to come on after the car starts)
• Go for a Drive. After your next drive, check the vehicle qualification again.