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DIMO FAQ

DIMO AutoPi is available in the US, Canada, most of Europe, and Turkey. DIMO Macaron and DIMO LTE R1 are available in the US, Canada, and most of Europe.To see a full list of supported countries visit this link: <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="https://support.dimo.co/en-US/supported-countries-297794" id="isPasted">https://support.dimo.co/en-US/supported-countries-297794</a>

Click here for a list of countries we ship to!

What countries do you ship to?

Frequently Asked Questions

Returns, Shipping, & Warranty

Am I providing access to any cameras in my vehicle?

By connecting to DIMO, what kind of data am I providing from my vehicle?

Can I delete my data at any time?

How do you validate data?

If I opt-in to share data with a partner, where does that data go?

What do I do if I’ve lost access to my account?

What do I do if I’m using the wrong account?

Who does DIMO sell data to?

Who is paying for the connectivity cost?

Global Accounts

How to enable Passkeys to Mobile

Can you show me the data you’re collecting?

How are you going to get CAN codes?

Account & Privacy

Are there DIMO-approved resellers?

Can I connect the DIMO Macaron and the DIMO AutoPi at the same time?

Can I use this with another plug-in device?

Do I need my phone on the whole time?

Do I need to connect to Bluetooth each time?

Does the device come with an extension cable?

How often does the Macaron send data when connected to the Helium Network?

How will I know if the DIMO Macaron is sending data?

Is the DIMO device always powered on?

What data will I see in the Mobile App with DIMO Macaron?

What do the lights mean?

What does the DIMO Macaron button do?

What happens if I am in an area that does not have Helium Lorawan?

What happens if I am outside of Helium Network coverage?

What happens if I’m driving in an area without cellular reception?

What is the Helium Network?

Why am I not seeing much data?

Why did I receive an email from my OEM about safety issues/losing connected services?

Why is my device in "Pending"?

Can I transfer my DIMO device from one car to another?

Devices

Can I connect my Coinbase or other exchange account?

How can I earn $DIMO?

What are Ecosystem Partners and Rewards?

What are Marketplace Rewards?

What are $DIMO Rewards?

When do $DIMO Rewards go out?

Why isn’t my device qualifying for rewards?

Marketplace, Wallets, & Rewards

What is your return policy?

What is your warranty policy?

Can I use a DIMO device with my truck/semi?

How can the DIMO device help manage my fleet?

Can I use it to turn on my car?

What cars are compatible with DIMO?

Where can I find my car’s OBD2 port?

Why am I seeing limited vehicle data?

Why don’t older cars work if they have an OBD2 port?

Will it drain my car battery?

Will you support cars older than 2008?

Vehicles

Beta Testing Quick Start Guide (Android)

Beta Testing Quick Start Guide (iOS)

What is the DIMO Beta Testing Community?

DIMO Beta Testing

What are "High Severity" Issues?

How do I access DBC codes?

How do I update my AutoPi device?

How do I update my Macaron device?

What do I do if I'm having connectivity issues?

Troubleshooting

Global Account System

Sending $DIMO to a Global Account for Staking

Sharing Your Referral Code

How To Bridge the Token

Claiming A Referral Bonus

How do I Transfer My Assets?

Deleting an Integration

How do I see my in-app wallet address?

Supported Countries

View Your Vehicle ID in Your Wallet

Using the Mobile App

Mobile App

DIMO AutoPi Installation Instructions

DIMO AutoPi

DIMO LTE R1 Installation Instructions

DIMO LTE R1

DIMO Macaron Installation Instructions

DIMO Macaron

Adding a DIMO Miner with an Active OEM Connection

Connecting Your Original Equipment Manufacturer (OEM) To DIMO

OEM Subscription (smartcar)

Connecting your Tesla to DIMO

Tesla

Bluetooth Pairing Guide

Bluetooth Issues

Reading Error Codes

DIMO Macaron Tech Specs

Power Consumption and Sleep Modes of the DIMO AutoPi

Power Consumption and Sleep Modes of the DIMO Macaron

Onboarding

What countries do you ship to?Updated 9 days ago