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DIMO FAQ

Support page for troubleshooting and documentation on all things DIMO

Support for the DIMO network

🤔 What is DIMO?

What cars are compatible with DIMO?

By connecting to DIMO, what kind of data am I providing from my vehicle?

Who does DIMO sell data to?

What Countries is DIMO live in?

📚 Getting started

Installing the DIMO LTE R1

DIMO Subscriptions FAQ

Installing the DIMO AutoPi

Installing the DIMO Macaron

🚗 I just received my DIMO device

Am I providing access to any cameras in my vehicle?

Can I delete my data at any time?

How do you validate data?

If I opt-in to share data with a partner, where does that data go?

What do I do if I’ve lost access to my account?

What do I do if I’m using the wrong account?

Who is paying for the connectivity cost?

Global Accounts

How to enable Passkeys to Mobile

Can you show me the data you’re collecting?

How are you going to get CAN codes?

Account & Privacy

Are there DIMO-approved resellers?

Can I connect the DIMO Macaron and the DIMO AutoPi at the same time?

Do I need my phone on the whole time?

Do I need to connect to Bluetooth each time?

Does the device come with an extension cable?

How often does the Macaron send data when connected to the Helium Network?

How will I know if the DIMO Macaron is sending data?

Is the DIMO device always powered on?

What data will I see in the Mobile App with DIMO Macaron?

What do the lights mean?

What does the DIMO Macaron button do?

What happens if I am in an area that does not have Helium Lorawan?

What happens if I am outside of Helium Network coverage?

What happens if I’m driving in an area without cellular reception?

What is the Helium Network?

Why am I not seeing much data?

Why did I receive an email from my OEM about safety issues/losing connected services?

Why is my device in "Pending"?

Can I transfer my DIMO device from one car to another?

Devices

Can I connect my Coinbase or other exchange account?

How can I earn $DIMO?

What are Ecosystem Partners and Rewards?

What are Marketplace Rewards?

What are $DIMO Rewards?

When do $DIMO Rewards go out?

Why isn’t my device qualifying for rewards?

How to Check if Your Vehicle Is Qualified for DIMO Rewards

What Utility Does My DIMO Device Subscription Provide?

Marketplace, Wallets, & Rewards

What countries do you ship to?

What is your return policy?

What is your warranty policy?

Returns, Shipping, & Warranty

Can I use a DIMO device with my truck/semi?

How can the DIMO device help manage my fleet?

Can I use it to turn on my car?

Where can I find my car’s OBD2 port?

Why am I seeing limited vehicle data?

Why don’t older cars work if they have an OBD2 port?

Will it drain my car battery?

Will you support cars older than 2008?

Vehicles

ℹ️ Frequently Asked Questions

Beta Testing Quick Start Guide (Android)

Beta Testing Quick Start Guide (iOS)

What is the DIMO Beta Testing Community?

DIMO Beta Testing

What are "High Severity" Issues?

How do I access DBC codes?

How do I update my AutoPi device?

How do I update my Macaron device?

What do I do if I'm having connectivity issues?

Why does my vehicle show "Error Verifying VIN"

Troubleshooting

Sharing Your Referral Code

Claiming A Referral Bonus

Deleting an Integration

Sending $DIMO to a Global Account for Staking

How To Bridge the Token

How do I Transfer My Assets?

How do I see my in-app wallet address?

View Your Vehicle ID in Your Wallet

All the things you can do!

📱Using the DIMO Mobile App

All articles

Categories

📚 Getting started

🚗 I just received my DIMO device

ℹ️ Frequently Asked Questions

📱Using the DIMO Mobile App