Need help installing your DIMO LTE R1 device? Click here!

Getting Started: Warnings, Key Info, and Requirements&#x1F6A8;Warnings&#xA0;It&apos;s important to note that the installation process may not be perfect, and there may be slight issues to solve.&#xA0;&#xA0;&#x26A0;&#xFE0F;Key Info<ul><li>The connection process for your DIMO device can take up to 48 hours. During this time, the device will download any updates, sync with the wireless network, and fully configure itself with the DIMO protocol.</li><li>Once your LTE R1 device is plugged in, it will automatically power on when you start your vehicle and power off after 30 minutes when you turn off your engine. The device will also update its software automatically when new updates become available.</li><li>If you experience anything unusual after plugging in your device, such as a check engine light, please contact us. We can help troubleshoot and ensure that everything is working properly.</li><li>Please note that we only support vehicles that are listed here:&#xA0;<ul><li>&#xA0;<a data-fr-linked="true" href="https://vehicles.ruptela.com/vehicles" id="isPasted">https://vehicles.ruptela.com/vehicles</a></li></ul></li></ul>&#x1F4F2;Requirements&#xA0;<ul><li>You will need to download the DIMO Mobile app on your <a href="https://apps.apple.com/us/app/dimo-mobile/id1589486727" rel="noopener noreferrer" target="_blank">iPhone</a> or <a href="https://play.google.com/store/apps/details?id=com.dimo.driver&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank">Android</a> device.</li><li>You will need to create a DIMO account.&#xA0;</li></ul> Step 1: Check the Contents of Your Package&#xA0;Inside the &#x1F4E6;, you should have received:&#xA0;<ul><li>DIMO LTE R1 (with a SIM card already installed and active) &#xA0;</li></ul>&#xA0;If anything is broken, defective, or missing, email us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>. Step 2: Watch the Installation Video<iframe width="100%" src="https://www.youtube.com/embed/NwWRHzQP0uE?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe> Step 3: Installing the device in your vehicle &#x1F699;&#xA0;<ul><li>Head out to your vehicle to start your device installation.</li></ul>Locate your Diagnostics (OBD2) Port<ul><li>The Diagnostics port (OBD2) is usually located under the dashboard below the steering wheel, but it may be in other locations depending on your car. For help locating your OBD2 Port, please click <a href="https://www.autopi.io/blog/obd2-port-location/" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</li><li>Plug your device into your vehicle and start the car.&#xA0;</li></ul>Step 4: Pairing your vehicle on DIMOPair your device<ul><li>Ensure that your phone has a stable internet connection via Wi-Fi or cell service and that you have access to the vehicle you want to use your hardware with.&#xA0;</li><li>Once logged in, you should be prompted to connect your first vehicle. Select whether you are connecting with hardware or software (hardware for this guide) and proceed to follow the prompts in the mobile app.</li></ul>Connecting with Bluetooth<ul><li>Your device has Bluetooth built into it, and you will need to connect to it to ensure proper installation. To ensure proper installation:<ul><li>When prompted by the app, give permission in your mobile device&#x2019;s settings to grant proper access for the app.</li><li>If your device is already connected via Bluetooth before the Installation process has begun, make sure to forget the DIMO device so it can properly pair again.</li><li>Ensure your DIMO device is on and has a solid blue light (meaning it is ready to pair via Bluetooth).&#xA0;</li></ul></li></ul>Reading your VIN<ul><li>Your device will attempt to read your VIN to verify the vehicle you have plugged the device into. Please make sure that you have your engine turned on, as instructed in the mobile app.&#xA0;</li></ul>Transferring ownership<ul><li>This validates that you are the owner of the physical DIMO smart vehicle hub. For convenience, this is done automatically within the app.</li></ul>Minting your Vehicle ID&#xA0;<ul><li>This is done automatically.</li></ul>Linking your Device ID and Vehicle ID<ul><li>The final step for onboarding will pair your Device ID and Vehicle ID together; once this transaction is completed, you will be shown the Connection Success screen and brought back to the home screen.</li></ul>&#xA0;&#x1F389;&#xA0;Congratulations!&#xA0;&#xA0;You have connected your car to the future of mobility &#x2013; welcome to the DIMO network. Click <a href="https://dimo-faq.gorgias.help/en-US/what-is-dollardimo-273042" rel="noopener noreferrer" target="_blank">here</a> to learn more about how $DIMO rewards work and <a href="https://support.dimo.co/en-US/how-can-i-earn-dollardimo-297391" rel="noopener noreferrer" target="_blank">here</a> to find out how to qualify each week.&#xA0;

Installing the DIMO LTE R1

For more information on DIMO subscriptions, click here.

When will I see live data after subscribing?&#xA0;You&#x2019;ll start seeing live vehicle data immediately&#xA0;once your subscription is active. &#xA0; What payment methods do you accept?We currently support credit/debit cards (Visa, Mastercard, Amex). Our team is actively investigating other payment options, including using your tokens. &#xA0; What if I don&#x2019;t want to pay for a subscription?&#xA0;You can still: &#xA0;<ul><li>Access the DIMO app and transfer tokens. &#xA0;</li><li>Maintain staked tokens (locked per your agreed staking period). &#xA0;</li></ul>But you&#x2019;ll lose: &#xA0;<ul><li>Ability to earn tokens from vehicle data.</li><li>Live vehicle data visibility.&#xA0;</li></ul> Will I earn more rewards after subscribing?Rewards are calculated based on <a href="https://docs.dimo.zone/governance/dip2" target="_blank" rel="noopener noreferrer">DIP-2: Rewards Framework</a>. Active subscriptions are required to earn rewards, but do not inherently increase reward rates. &#xA0; Can I get a subscription write-off or exception?No. Subscription fees are mandatory for data access and rewards. We do not offer payment exemptions or write-offs.&#xA0; What subscription plans are available?DIMO Pro (all features)<ul><li>R1/Tesla/AutoPi: $8.99/mo or $89.99/yr</li><li>Macaron: $5.99/mo or $59.99/yr</li></ul>DIMO Limited (no DIMO Mobile car tracking features, still earns rewards)<ul><li>R1/Tesla/AutoPi: $3.99/mo or $39.99/yr</li><li>Macaron: $1.99/mo or $19.99/yr</li></ul> What if my subscription duration displays incorrectly?Contact <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a> immediately with:&#xA0;<ol><li>Your order number.</li><li>Device serial number (photo).</li><li>Screenshot of the error.&#xA0;</li></ol> For information on what utility your subscription provides, please check <a href="https://support.dimo.co/en-US/what-utility-does-my-dimo-device-subscription-provide-1860905" target="_blank" rel="noopener noreferrer">this article</a>.&#xA0;For further help, email <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>.

DIMO Subscriptions FAQ

Looking to install your DIMO AutoPi device? Click here.

Getting Started: Warnings, Key Info, and Requirements&#x1F6A8;Warnings&#xA0;It&apos;s important to note that the installation process may not be perfect and there may be slight issues to solve. Avoid placing the device on an airbag panel or on your dash.&#xA0;&#xA0;&#x26A0;&#xFE0F;Key Info<ul><li>The syncing process for your DIMO device can take up to 48 hours. During this time, the device will download any updates, sync with the wireless network, and fully configure itself with the DIMO protocol.</li><li>Once your AutoPi device is plugged in, it will automatically power on when you start your vehicle and power off after 30 minutes when you turn off your engine. The device will also update its software automatically when new updates become available.</li><li>If you experience anything unusual after plugging in your device, such as a check engine light, please contact us. We can help troubleshoot and ensure that everything is working properly.</li><li>Please note that we only support vehicles that are:&#xA0;<ul><li>Made in 2008 or newer: <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="https://support.dimo.co/en-US/what-cars-are-compatible-with-dimo-277018" id="isPasted">https://support.dimo.co/en-US/what-cars-are-compatible-with-dimo-277018</a></li><li>In supported countries (find our list&#xA0;<a href="https://support.dimo.co/en-US/supported-countries-297794" rel="noopener noreferrer" target="_blank">here</a>).</li></ul></li></ul>&#x1F4F2;Requirements&#xA0;<ul><li>You will need to download the DIMO Mobile app on your&#xA0;<a href="https://apps.apple.com/us/app/dimo-mobile/id1589486727" rel="noopener noreferrer" target="_blank">iPhone</a>&#xA0;or&#xA0;<a href="https://play.google.com/store/apps/details?id=com.dimo.driver&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank">Android</a>&#xA0;device.</li><li>You will need to create a DIMO account.&#xA0;</li><li>You will need to sign in using Passkeys.</li></ul> Step 1: Check the Contents of Your Package&#xA0;Inside the &#x1F4E6;, you should have received:&#xA0;<ul><li>DIMO Miner (with a SIM card already installed and active)&#xA0;</li><li>OBD2 extension cord (for comfortable mounting)&#xA0;</li><li>Alcohol swab (for cleaning the mounting area)&#xA0;</li><li>Velcro/3M Adhesive Tape (for safe mounting)&#xA0;</li><li>Informational card (with QR codes for the DIMO Mobile App and instructions)&#xA0;</li><li>DIMO Stickers (just for fun!)&#xA0;</li></ul>&#xA0;If anything is broken, defective, or missing, email us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>. Step 2: Watch the Installation Video<iframe width="100%" src="https://www.youtube.com/embed/NwWRHzQP0uE?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe> Step 3: Installing the device in your vehicle &#x1F699;&#xA0;Head out to your vehicle to start your device installation.Locate your Diagnostics (OBD2) Port<ul><li>The Diagnostics port (OBD2) is usually located under the dashboard below the steering wheel, but it may be in other locations depending on your car.&#xA0;For help locating your OBD2 Port, please click <a href="https://www.autopi.io/blog/obd2-port-location/" rel="noopener noreferrer" target="_blank" id="isPasted">here</a>.&#xA0;</li></ul>Connect your extension cable&#xA0;<ul><li>We recommend using the included extension cable to avoid a loose connection, which may affect data accuracy, engine lights, or detachment from the OBD2 port. If the supplied cable is not the right length, you can order one of a different length on sites like Amazon.</li></ul>Mount your hardware<ul><li>After plugging in the DIMO device to the cable, find a comfortable mounting location, and wipe the area down with the included alcohol wipe. Attach the Velcro or 3M tape to the device, and mount the device to your vehicle.&#xA0;</li></ul> Step 4: Pairing your vehicle on DIMOPair your device<ul><li>Ensure that your phone has a stable internet connection via Wi-Fi or cell service and that you have access to the vehicle you want to use your hardware with.&#xA0;</li><li>Once logged in you should be prompted to connect your first vehicle. Select whether you are connecting with hardware or software (hardware for this guide) and proceed to follow the prompts in the mobile app.</li></ul>Connecting with Bluetooth<ul><li>Your device has Bluetooth built into it and you will need to connect to it to ensure proper installation. To ensure proper installation:</li><li>When prompted by the app, give permission in your mobile device&#x2019;s settings to grant proper access for the app.</li><li>If your device is already connected via Bluetooth before the Installation process has begun, make sure to forget the DIMO device so it can properly pair again.</li><li>Ensure your DIMO device is on and has a solid blue light (meaning it is ready to pair via Bluetooth).&#xA0;</li></ul>Reading your VIN<ul><li>Your device will attempt to read your VIN to verify the vehicle you have plugged the device into. Please make sure that you have your engine turned on, as instructed in the mobile app.&#xA0;</li></ul>Transferring ownership<ul><li>This validates that you are the owner of the physical DIMO smart vehicle hub. For convenience, this is done automatically within the app.&#x201D;.&#xA0;</li></ul>Minting your Vehicle ID&#xA0;<ul><li>This is done automatically.</li></ul>Linking your Device ID and Vehicle ID<ul><li>The final step for onboarding will pair your Device ID and Vehicle ID together; once this transaction is completed, you will be shown the Connection Success screen and brought back to the home screen.</li></ul> &#x1F389; Congratulations!You have connected your car to the future of mobility &#x2013; welcome to the DIMO network. Click&#xA0;<a href="https://support.dimo.co/en-US/what-are-dollardimo-rewards-273042" rel="noopener noreferrer" target="_blank">here</a>&#xA0;to learn more about how $DIMO rewards work and&#xA0;<a href="https://support.dimo.co/en-US/how-can-i-earn-dollardimo-297391" rel="noopener noreferrer" target="_blank">here</a>&#xA0;to find out how to qualify each week.&#xA0;

Installing the DIMO AutoPi

Purchased a DIMO Macaron? Click here to learn how to install it.

Getting Started: Warnings, Key Info, and Requirements&#x1F6A8;Warnings&#xA0;It&apos;s important to note that the installation process may not be perfect and there may be slight issues to solve. Avoid placing the device on an airbag panel or on your dash.&#xA0;&#xA0;&#x26A0;&#xFE0F;Key Info<ul><li>Connection to the Helium Network over LoRa is required. Please check <a href="http://explorer.helium.com" rel="noopener noreferrer" target="_blank">explorer.helium.com</a> to verify if you have nearby helium hotspots. If not, purchase a hotspot from <a href="https://bobber.com/product/bobcat-miner-300/" rel="noopener noreferrer" target="_blank">here</a>.</li><li>If you have opted to purchase or use an OBD2 extension cable, you may attach one end to the DIMO Macaron and the other to your OBD2 Port.<ul><li>Find a suitable mounting location away from your dash and airbags and wipe the area down with an alcohol wipe. Attach a Velcro or 3M tape to the device (sold separately), and mount the device to your vehicle.</li></ul></li><li>The syncing process for your DIMO device can take up to 48 hours. During this time, the device will download any updates, sync with the wireless network, and fully configure itself with the DIMO protocol.</li><li>Once your Macaron device is plugged in, it will automatically power on when you start your vehicle and power off after 30 minutes when you turn off your engine.&#xA0;<ul><li>Note: the device will not power on if your car has low battery power.</li></ul></li><li>The device will not update its software automatically when new updates become available.<ul><li>For information on updating the Macaron device, click <a href="https://support.dimo.co/en-US/updating-your-dimo-macaron-381322" rel="noopener noreferrer" target="_blank">here</a>.</li></ul></li><li>If you experience anything unusual after plugging in your device, such as a check engine light, please contact us. We can help troubleshoot and ensure that everything is working properly.</li><li>Please note that we only support vehicles that are:&#xA0;<ul><li>Made in 2008 or newer: <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="https://support.dimo.co/en-US/what-cars-are-compatible-with-dimo-277018">https://support.dimo.co/en-US/what-cars-are-compatible-with-dimo-277018</a></li><li>In supported countries (find our list <a href="https://support.dimo.co/en-US/supported-countries-297794" rel="noopener noreferrer" target="_blank">here</a>).</li></ul></li></ul>&#x1F4F2;Requirements<ul><li>You will need to download the DIMO Mobile app on your <a href="https://apps.apple.com/us/app/dimo-mobile/id1589486727" rel="noopener noreferrer" target="_blank">iPhone</a> or <a href="https://play.google.com/store/apps/details?id=com.dimo.driver&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank">Android</a> device.</li><li>You will need to create a DIMO account.&#xA0;</li></ul> Step 1: Check the Contents of Your Package &#x1F4E6;Inside the &#x1F4E6;, you should have received:&#xA0;<ul><li>DIMO Macaron</li><li>Informational card (with QR codes for the DIMO Mobile App)&#xA0;</li></ul>If anything is broken, defective, or missing, email us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>. Step 2-1: Watch the Installation Video &#xA0;<iframe width="100%" src="https://www.youtube.com/embed/ILf5P0gwm_Y?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;</iframe> Step 2-2: Installing the device in your vehicle &#x1F699;&#xA0;<ul><li>Head out to your vehicle to start your device installation.</li><li>Ensure that your phone has a stable internet connection via Wi-Fi or cell service and that you can access the vehicle you want to use your hardware with.&#xA0;</li><li>Locate your Diagnostics port (OBD2): This is usually located under the dashboard below the steering wheel but may be in other locations, depending on your car. For help locating your OBD2 Port, please click <a href="https://www.autopi.io/blog/obd2-port-location/" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Plug in your hardware. The DIMO Macaron is designed to be installed without an extension cable, so you can plug it right into your vehicle, turn the car on, and the macaron will be on while you open the DIMO Mobile app.</li></ul> Step 3: Connecting your hardware &#x1F528;&#xA0;Update Process&#xA0;<ul><li>After logging in, you will see a screen that asks you to connect your vehicle.</li><li>Please make sure that your device has been plugged in and has 1 blinking blue light and one red light (this light might be green if you have a GPS lock).&#xA0;</li><li>Click the small button on the DIMO Macaron to activate bluetooth pairing mode.</li><li>After choosing to pair a DIMO device, your mobile app will search for available devices. Here, you will see the DIMO Macaron appear on the list - click on it to get connected and select proceed.&#xA0;</li><li>If your device needs a firmware update:<ul><li>You will see a screen that says, &#x201C;Update required for your device.&#x201D;</li><li>Tap the proceed button; this will download the firmware onto the device.&#xA0;<ul><li>NOTE: If your update doesn&#x2019;t automatically start, hold down the button for 4 seconds on the device to allow for the firmware to be installed.&#xA0;</li></ul></li><li>The LEDs on the device will change colors, including purple and orange lights while installing, followed by flashing Red and Green lights, and a complete reboot will have a blinking blue and red light.</li></ul></li><li>After a successful update, In the mobile app, you will see a continue button, click it, and continue the onboarding process.&#xA0;</li></ul>Reading your VIN<ul><li>The device will attempt to read your VIN to verify the vehicle you have plugged the device into. Please make sure that you have your engine turned on as instructed in the mobile app.&#xA0;</li><li>Sometimes, the device fails to read the VIN. Ensure the engine is running (if you have a hybrid, the gas engine will need to be running) and try again. If your device still cannot read the VIN, please contact <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>.&#xA0;</li></ul>Transferring ownership<ul><li>This validates that you are the owner of the physical DIMO smart vehicle hub. For convenience, this is done automatically within the app.</li></ul>Minting your Vehicle ID&#xA0;<ul><li>This is done automatically.</li></ul>Linking your Device ID and Vehicle ID<ul><li>The final step for onboarding will pair your Device ID and Vehicle ID together; once this transaction is completed, you will be shown the Connection Success screen and brought back to the home screen.</li></ul> &#x1F389; Congratulations! &#xA0;You have connected your car to the future of mobility &#x2013; welcome to the DIMO network. Click <a href="https://dimo-faq.gorgias.help/en-US/what-is-dollardimo-273042" rel="noopener noreferrer" target="_blank">here</a> to learn more about how $DIMO rewards work and <a href="https://support.dimo.co/en-US/how-can-i-earn-dollardimo-297391" rel="noopener noreferrer" target="_blank">here</a> to find out how to qualify each week.

Installing the DIMO Macaron

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DIMO FAQ

🚗 I just received my DIMO device

🤔 What is DIMO?

What cars are compatible with DIMO?

By connecting to DIMO, what kind of data am I providing from my vehicle?

Who does DIMO sell data to?

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Does the device come with an extension cable?

How often does the Macaron send data when connected to the Helium Network?

How will I know if the DIMO Macaron is sending data?

Is the DIMO device always powered on?

What data will I see in the Mobile App with DIMO Macaron?

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Beta Testing Quick Start Guide (Android)

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📱Using the DIMO Mobile App