What do I do if I’m using the wrong account?Updated 16 days ago

If you're logged into the DIMO app but don’t see your vehicles, you may be signed into the wrong account.

🧭 Step 1: Check for multiple email accounts

It’s common to accidentally log in with a different email address — especially if you have more than one. Try logging out and signing in again using any other email addresses you may have used when setting up your DIMO account. You can log out of your DIMO account by going to your Account tab and tapping ‘Log out’ under the ‘Privacy & Account’ section.

🔄 Step 2: Still not seeing your vehicles?

Send us the following information so we can help you locate your account: 

• The VIN number(s) for your vehicle(s) 
• A photo of the serial number(s) on your DIMO device(s) 

Email this info to [email protected] and we’ll investigate.

⚠️ Additional Note on Wallet Transfers

If you’ve transferred your DIMO Assets (Device NFTs or Vehicle IDs) to an external wallet, your vehicle may no longer appear in your account. To restore visibility, the Device NFT and Vehicle ID need to be transferred back to the wallet connected to your DIMO account. 

If you’re unsure how to do this, you can contact your wallet’s support team, but we’ll do our best to guide you — just reach out to us at [email protected].