How to Check if Your Vehicle Is Qualified for DIMO Rewards

To earn DIMO rewards, your vehicle must be connected and actively sending data. Here’s how to check if your vehicle is qualified:

Step-by-Step: Check Vehicle Qualification Status

Step 1: Open the DIMO App

Make sure you're logged into the correct account and can see your vehicle in it.

Step 2: Go to the Rewards Tab

Tap the Rewards tab located at the bottom of the screen.

Step 3: Look for Your Vehicle’s Status

At the bottom of your vehicle card, you’ll see one of the following status indicators:
- ✅ Qualified – Your vehicle is connected and actively sending data. You’re set to earn rewards on the following Monday.
- ⏳ Pending – Your vehicle has not sent us data this week and still needs to qualify for rewards.

Note: Your vehicle’s status will reset to "Pending" every Monday right after rewards are distributed. This is normal — as soon as we receive new vehicle data, your status will switch back to "Qualified".

How to Ensure Your Vehicle Stays Qualified

Drive Regularly: Be sure to drive your vehicle at least once per week. Your DIMO device or connection needs to send fresh data to maintain qualification.
Check Connectivity: If you're using a hardware device like the R1, AutoPi or Macaron, ensure it's properly installed and powered on when you drive.
Check the App: Make sure you check the app at least once a week to verify that you keep getting qualified. Reach out to us at [email protected] if you don’t seem to be qualifying.

When contacting DIMO Support, please include as much of the following as possible to help us investigate quickly:

📸 A photo of your device serial number
📧 The email address used on your account
🚗 Your vehicle’s VIN number
🎥 A video of the device lights to show current status
🧾 Your order number for the device
🕒 The last time you drove the vehicle

This will give us everything we need to troubleshoot effectively.

How to Check if Your Vehicle Is Qualified for DIMO RewardsUpdated 3 days ago