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How will I know if the DIMO Macaron is sending data?Updated a month ago

If you're unsure whether your DIMO Macaron is actively sending data, here are a few ways to check and troubleshoot: 


✅ 1. Check Your App for Connection Status 

Open the DIMO Mobile app and go to the Garage tab. 

  • Tap on your vehicle. 
  • Look for the "Last Connection" timestamp under the vehicle name. 


⚠️ Note: If you're using a SmartCar connection alongside the DIMO Macaron, this timestamp might reflect that integration instead of the Macaron. 


To verify the Macaron specifically:

  • From the vehicle page, scroll down and tap Data Sources 
  • Select your device from the list 
  • Review the last connection timestamp, and device details


🔋 2. Check the Device Lights 

  • With the vehicle powered on, the device lights should remain on. Check for a Blue and Red/Green light. 
  • If the lights turn off shortly after, the vehicle battery may be low, causing the Macaron to enter sleep mode

To reset the sleep timer

  1. Unplug the Macaron for at least one full minute 
  2. Plug it back in while the vehicle is powered on and in an area with good Helium coverage


📡 3. Confirm Helium Network Coverage 

The Macaron requires Helium hotspot coverage to send data. If it doesn’t detect a hotspot for a while, it may go into sleep mode. 

Make sure you’re driving through areas with Helium coverage and that the drive is long enough for the Macaron to complete a data upload.


🛠️ Still having trouble? 

If you think your Macaron is still not sending data, contact our support team at [email protected] and include: 

  • Your vehicle’s VIN 
  • A photo of the device's serial number 
  • Your vehicle's battery level, if you know it 
  • Your order number for the device

We’ll take a closer look and help you get connected.

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