For a list of DIMO-approved resellers, click here!

&#x1F30E; You can buy our products on our&#xA0;<a href="https://dimo.co/products/" rel="noopener noreferrer" target="_blank">website</a>, but we also have approved resellers throughout the world:<ul><li>USA: <a href="https://www.calchipconnect.com/pages/dimo" rel="noopener noreferrer" target="_blank">CalChip Connect</a></li><li>USA, Canada, and the EU: <a href="https://heliumdeploy.com/pages/get-started-with-dimo" rel="noopener noreferrer" target="_blank">HeliumDeploy</a></li><li>Germany: <a href="https://ampchampment.com/en-en/pages/dimo" rel="noopener noreferrer" target="_blank">AmpChampment</a> and <a href="https://blockgenius.io/" rel="noopener noreferrer" target="_blank">BlockGenius</a></li><li>Netherlands: <a href="https://www.connect-iot.eu/" rel="noopener noreferrer" target="_blank">Connect IoT EU</a>, <a href="https://hexaspot.com/pages/dimo" rel="noopener noreferrer" target="_blank">HexaSpot</a>, and <a href="https://freshminers.com/product-categorie/iot-devices/?pa_coins=dimo&amp;post_type=product" rel="noopener noreferrer" target="_blank">FreshMiners</a></li><li>Bulgaria: <a href="https://heliummart.com/dimo-network/" rel="noopener noreferrer" target="_blank">HeliumMart</a></li><li>Turkiye: <a href="https://www.technostorex.com/dimo" rel="noopener noreferrer" target="_blank">TechnoStoreX</a></li><li>Italy: <a href="https://webidoostore.com/collections/dimo" rel="noopener noreferrer" target="_blank">Webidoo</a>&#xA0;</li></ul>

Are there DIMO-approved resellers?

Click here to find out about connecting both a DIMO Macaron and AutoPi device.

No, you can only connect one hardware device per VIN. However, you may still perform an OEM connection alongside the hardware.An OEM connection is a connection to DIMO through your carmaker&apos;s app. Not all vehicles are compatible, so you can check this website <a href="https://connectyourcar.com/compatibility/" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">here</a> to see if your car is. Some apps require a paid subscription.Connecting an OEM subscription alongside your DIMO Device will boost DIMO rewards and may include additional features* like locking/unlocking your vehicle. &#x26A0; *Your OEM subscription must support this feature.

Can I connect the DIMO Macaron and the DIMO AutoPi at the same time?

For more details about the DIMO data miner's functionality with other plug-in devices, click here.

Vehicles only come with one OBD2 port, but we have validated in the alpha fleet that some OBD-II splitters will work on all cars tested so far.

Can I use this with another plug-in device?

For information on how your device connects to your phone, whether on or off, click here!

You don&#x2019;t need to keep your mobile phone open and connected to earn $DIMO, as your DIMO miner works on its own to share and upload data.

Do I need my phone on the whole time?

For information on Bluetooth connection, click here!

To begin using your DIMO device, you&#x2019;ll only need to connect it to Bluetooth once. Once this has been completed, the device will gather your vehicle data and send it to your DIMO mobile app by operating in the background without any additional action needed from you.&#xA0;After the initial setup, you can turn off Bluetooth on your phone and resume your normal use.

Do I need to connect to Bluetooth each time?

For information about extension cables, click here!

Our DIMO AutoPi device comes with an extension cable - unfortunately, however, the DIMO Macaron does not.

Does the device come with an extension cable?

To find out about the frequency of data the Macaron device sends, click here!

The DIMO Macaron sends data every 30 seconds while on and within the Helium Network range. To ensure you&#x2019;re within the Helium Network coverage, please check your local coverage <a href="https://explorer.helium.com/" rel="noopener noreferrer" target="_blank">here</a>.When your vehicle is off and parked, the Macaron will go to a very low power state. It will still send a data &quot;heartbeat&quot; once every hour to communicate GPS and Battery Voltage.&#xA0;Some data may even be bundled, as we can add multiple Lat/Long points into a single ping so you can get a complete picture of your trips.The Macaron&apos;s ability to offload data via a Bluetooth connection to your phone is a feature that is now available with the latest DIMO App version.

How often does the Macaron send data when connected to the Helium Network?

Click here to find out if your DIMO Macaron is sending data.

To determine if your DIMO Macaron is sending data, open your DIMO Mobile App and navigate to the &#x201C;Vehicle&#x201D; screen. From here, go to the car keys in the top right corner and select &quot;Connections&quot; from the menu.You should see the DIMO Device section here. You can then navigate to the green WiFi icon on the left and in the text will be a time when data was last received.<img src="https://attachments.gorgias.help/r1WE86rbjRe6J4Mv/hc/z8QbV2PNKmxogePy/2024100817-4906efbb-782d-463c-b601-64a743db6063-screenshot%202024-10-08%20134952.png" style="width: 300px;" class="fr-fic fr-dib">

How will I know if the DIMO Macaron is sending data?

For information on the device's power cycle, click here.

Your DIMO device doesn&apos;t stay powered on continuously. Instead, it has a hibernation mode that uses very little power to not drain the battery. To activate the device, you&apos;ll need to drive your vehicle.

Is the DIMO device always powered on?

To find out more about the data you'll see, click here!

The DIMO Mobile app conveniently displays a variety of data. While these data points are dependent on the device being able to read these data points from the individual car, the following data points are available from the hardware devices:<ul><li>Fuel level</li><li>Odometer</li><li>Battery Voltage</li><li>GPS location</li><li>Engine Speed</li><li>Vehicle Speed</li><li>RPMs</li></ul> Since cars are so unique, the data each vehicle provides can differ from every Make, Model, and Year. To learn more about this, check out our blog post on vehicle data <a href="https://dimo.zone/news/understanding-your-dimo-miner-and-its-data" rel="noopener noreferrer" target="_blank">here</a>.

What data will I see in the Mobile App with DIMO Macaron?

Want to learn about what your device's lights mean? Click here.

AutoPiYour DIMO AutoPi device has two LED indicators labeled &#x201C;Blue&#x201D; and &#x201C;Green&#x201D;. Each LED indicator specifies a different meaning:<ul><li>Blinking Blue: The device is turning on and it may take between 25-30 seconds to completely boot up.</li><li>Solid Blue: The device has successfully powered on and is ready for use.</li><li>Breathing Blue, No Green: The device has gone into hibernation mode.</li><li>Blinking Green: The device is currently searching for a network to connect to.</li><li>Solid Green: The device has successfully connected to the network, either through LTE or WiFi.</li><li>Rapidly Flashing Green: The device is undergoing an update, which could take between 5-20 minutes to complete.</li></ul> MacaronYour DIMO Macaron device has two LED indicators that can cycle between different colors:<ul><li>Blinking Blue: The device is not connected to Bluetooth. This light will continuously blink as you drive.</li><li>Solid Blue: The device is connected via Bluetooth to your phone.</li><li>Solid Red: The device doesn&#x2019;t have a GPS lock.</li><li>Solid Green: The device has locked onto a GPS signal.</li><li>Amber and Purple: The device is booting up.</li></ul> R1Your DIMO R1 device has four LED indicators that can cycle between different colors:<ul><li>Red&#xA0;(power/Ignition Status)<ul style="font-weight: initial;"><li>Solid: ignition is on, and power is provided</li><li>Short blink: Ignition is off, and power supply is provided</li><li>Fast blink: on battery backup</li><li>Slow blink:&#xA0;Sleep mode</li></ul></li><li>Orange&#xA0;(network connectivity status)<ul style="font-weight: initial;"><li>Solid: The device is currently searching for a network to connect to</li><li>Slow blink:&#xA0;Connected to network and internet</li><li>Short blink: Connected to network, no internet</li><li>Fast blink: No connection</li></ul></li><li>Green&#xA0;(GPS / BLE 5.1)<ul style="font-weight: initial;"><li>Solid: GPS fix acquired and BLE 5.1 paired and connected</li><li>Short blink: GPS fix acquired and BLE 5.1 is not connected</li></ul></li><li>Blue&#xA0;(auto-configuration status)<ul style="font-weight: initial;"><li>Solid: auto-configuration completed</li><li>Short blink: auto-configuration is in progress</li><li>Off: auto-configuration failed or was not configured</li></ul></li></ul>

What do the lights mean?

To find out about the DIMO Macaron button, click here!

Currently, the only purpose of the button is to make the DIMO Macaron available for Bluetooth on secondary phones.&#xA0;There is no need to press the button unless you need to connect a new phone to the device via Bluetooth. However, If you have connected the device successfully and get a new phone, when you download and log in to your DIMO account, the vehicle and paired device don&#x2019;t need to be touched.&#xA0;Accidentally pressing the button will not impact device operations.

What does the DIMO Macaron button do?

To find out what happens when you're in an area without Helium Lorawan, click here!

The Macaron device connects to the Lorawan Network generated by Helium hotspots; you can view the&#xA0;<a href="https://explorer.helium.com/" rel="noopener noreferrer" target="_blank">Helium Explorer</a>&#xA0;if you live within an area of Lorawan coverage.&#xA0;If there is no Lorawan Coverage in your area, you may need to purchase a Helium hotspot (<a href="https://www.helium.com/mine#hotspots" rel="noopener noreferrer" target="_blank">here</a>) to create coverage there.

What happens if I am in an area that does not have Helium Lorawan?

For information on how the Macaron device functions outside of the Helium Network's coverage area, click here!

If the DIMO Macaron is outside of the Helium Network coverage, the data will be uploaded and sent to your DIMO mobile app as soon as the device reconnects to the network, as the device is designed to store 200+ hours of data logged every 5 seconds.

What happens if I am outside of Helium Network coverage?

For information on how your device behaves in areas without cellular reception, click here!

If you&#x2019;re driving in an area without cellular reception, the data will be saved on the device until you return to an area with cellular connectivity.&#xA0; &#x26A0; This only applies to users who are using the AutoPi.

What happens if I’m driving in an area without cellular reception?

Want to know about the Helium Network? Click here!

The Helium Network is used to connect your DIMO Macaron and communicate your vehicle&apos;s data to your mobile device.The Helium Network is a decentralized wireless <a href="https://en.wikipedia.org/wiki/Internet_of_things" rel="noopener noreferrer" target="_blank">Internet of Things</a> (IoT) network using the <a href="https://en.wikipedia.org/wiki/LoRa" rel="noopener noreferrer" target="_blank">LoRaWAN</a> system, tied to the cryptocurrency &#x201C;Helium Network Token&#x201D; (symbol HNT).Nodes on the network are generally owned and placed by individuals in their homes or offices, and they are rewarded for participating in the network in payments of HNT.Helium is a blockchain-based network that connects IoT devices. Helium technology enables communication between the devices, while the system sends data across the network nodes. The nodes that compose the network are known as Hotspots in the Helium system.The Helium blockchain is a new, open-source, public blockchain created entirely to incentivize the creation of physical, decentralized wireless networks. Today, the Helium IoT Network, and its hundreds of thousands of Hotspots, provide access to the largest LoRaWAN Network in the world.

What is the Helium Network?

For more info about the data coming from your vehicle, click here.

Unfortunately, not all vehicles will show data right away. We&#x2019;ve currently deployed Vehicle agnostic PID/CAN loggers to all vehicles to determine which cars need more decoding. While we work on decoding some vehicles, you might notice certain data points showing up as 0. While we&#x2019;re actively working to decode new cars every day, we&#x2019;d love for you to get involved. Join us on Discord and head to our DBC Decoding channel <a href="https://discord.com/invite/dimonetwork" rel="noopener noreferrer" target="_blank">here</a>.

Why am I not seeing much data?

For information regarding OEM safety issues and connected services, click here.

Some users have reported receiving notifications (often via email) from their OEMs (original equipment manufacturers) after plugging in their device, indicating potential issues affecting connected services, including those that users have paid for, because they do not like having anything plugged into the diagnostic port. This includes, but is not limited to, insurance plugs, diagnostic dongles, and of course, the DIMO device.&#xA0;These notifications are usually vague, noting a data anomaly, but sometimes they specifically mention OBD2 devices as potentially interfering with safety and monitoring systems. They are threatening users with restricted access and disabling services in their respective mobile apps, which are services that users are paying extra for.Current OEMs that have sent out these emails are:<ul><li>Subaru STARLINK</li><li>Onstar Mazda Connected services</li><li>Mercedes</li></ul>However, extensive testing with our partners across thousands of vehicles over many years has shown no evidence that these devices will disrupt any critical or non-critical functions in your vehicle. DIMO-approved third-party hardware devices are designed to be passive listeners only, meaning they cannot control your vehicle in any way. We always want to hear from users with concerns and welcome feedback at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>.&#xA0;

Why did I receive an email from my OEM about safety issues/losing connected services?

To know why your device is in "Pending", click here.

If your device is in &#x201C;pending&#x201D;, the following steps may help resolve this issue: Step 1: Ensure your device&apos;s green light is solid. If the device is blinking, you won&apos;t be able to connect.Step 2: Try power cycling the device by unplugging it and plugging it back into your vehicle. This often resolves the issue. Once it&apos;s plugged back in, wait for the green light to stay solid, take a short drive in an area with good cell reception, and check if the &#x201C;Last Update&#x201D; date has changed.Step 3: Use a pin to remove the SIM card from your DIMO device and insert it into your phone to check if it receives cell reception. After that, put it back into the DIMO device and confirm if the green light is now solid and if the device is updating correctly. Remember to take a short drive in an area with good cell reception. If none of the above steps work, please contact us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a> for further assistance.

Why is my device in "Pending"?

For information on transferring your DIMO device to another car, click here!

Yes, you can! It&apos;s the same steps as deleting an integration from your DIMO mobile app.&#xA0; Step 1: Locate the &#x201C;Garage&#x201D; Tab<ul><li>Once here, click on your desired vehicle. Then, scroll down to the bottom to find the &#x201C;Connections&#x201D; text.&#xA0;</li></ul>Step 2: Access &#x201C;Connections&#x201D;<ul><li>Click on &quot;Connections&quot; to access the integration settings.</li></ul>Step 3: Delete the Integration<ul><li>Within the &#x201C;Connections&#x201D; menu, locate the integration you wish to disconnect.&#xA0;<ul><li>Click on &quot;Remove connection&quot;</li></ul></li></ul>Step 4: Confirm Deletion<ul><li>A confirmation prompt will appear. Click &quot;Yes, delete this connection&quot; to confirm the deletion of the integration.</li></ul>Step 5: Completion<ul><li>After confirming the deletion, the integration will be removed, and your DIMO device will no longer be associated with the previous vehicle.</li></ul>Once this is done, you can follow the instructions on your specific device to connect again.

Can I transfer my DIMO device from one car to another?

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Frequently Asked Questions

Am I providing access to any cameras in my vehicle?

By connecting to DIMO, what kind of data am I providing from my vehicle?

Can I delete my data at any time?

Can you show me the data you’re collecting?

How are you going to get CAN codes?

How do you validate data?

If I opt-in to share data with a partner, where does that data go?

What do I do if I’m using the wrong account?