Why is my device in "Pending"?Updated 2 months ago

If your device is in “pending”, the following steps may help resolve this issue:

Step 1: Ensure your device's green light is solid. If the device is blinking, you won't be able to connect.

Step 2: Try power cycling the device by unplugging it and plugging it back into your vehicle. This often resolves the issue. Once it's plugged back in, wait for the green light to stay solid, take a short drive in an area with good cell reception, and check if the “Last Update” date has changed.

Step 3: Use a pin to remove the SIM card from your DIMO device and insert it into your phone to check if it receives cell reception. After that, put it back into the DIMO device and confirm if the green light is now solid and if the device is updating correctly. Remember to take a short drive in an area with good cell reception.

If none of the above steps work, please contact us at [email protected] for further assistance.