DIMO FAQ logo
DIMO FAQ logo

All articles

What do I do if I’m having issues with my wallet?Updated 4 months ago

If you run into any difficulties with your wallet in the DIMO app, we’re here to help! Check out the troubleshooting list below: 


Mismatched Connected Wallet 

If you receive an error that the wallet is mismatched, this means you have previously connected a wallet to your DIMO app, and are now trying to pair a different wallet. 

Switching to the originally connected wallet will resolve this issue! The app shows you the address of the original wallet under "Registered Address.”


If you’d prefer to change the wallet you have connected, please contact us at [email protected] for assistance. 


Stuck Claiming AutoPi ID, Vehicle ID, or Pairing

When using an external MetaMask wallet to sign transactions, it can sometimes time out and close early. This can lead to getting stuck on any steps that involve transfers or links! 

The autolock for MetaMask is usually set to 30 seconds. Extending this timeframe will keep it open longer while you connect DIMO. You can find these settings in MetaMask, under Setting > Security & Privacy > Autolock. 

If you’re not using an external MetaMask wallet or if changing the autolock doesn’t solve the issue, check your connection. Make sure you aren’t connecting through a VPN, and that you have good cell reception. Connectivity is essential to set up your DIMO! 


“Proceed” or “Sign” Buttons Unresponsive

If the buttons aren’t responding, try switching back to your wallet application. This should allow you to continue through the process.

Was this article helpful?
Yes
No