Why does my vehicle show "Error Verifying VIN"Updated 8 days ago

If you’re seeing an error like “We’re unable to verify your vehicle’s VIN,” here are some common reasons why:

• VIN transmission issue: Your vehicle may not be properly transmitting its VIN through the OBD-II port when connected.
• Mismatched pairing: The device is currently connected to a different vehicle than the one you originally paired it with (e.g., if you got a new vehicle but did not unpair the previous car).
• No active pairing: There’s no existing device currently linked to your vehicle in our system.

If this persists, please reach out to our support team at [email protected] for assistance.