To find out more about High Severity Issues, click here!

&#x1F6A8;High Severity issues are issues that may affect the functionality of the vehicle or affect the vehicle&apos;s normal operation. These issues are:&#xA0;<ul><li>Electrical Issues: Power drains, Check Engine lights, unexplained dashboard warnings, malfunctioning door locks, and other vehicle functions.</li><li>Car Alarm Triggering: Alarms going off without reason while driving, parked, or stopped.</li></ul> If you encounter any electrical issues, remove the DIMO Miner Device from your OBD2 port to see if the problem persists. &#x26A0; If the issue resolves when the device is unplugged, please email us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a> for further assistance.

What are "High Severity" Issues?

If you would like to help decode DBCs, click here.

A top priority for DIMO is giving users more access to data.We&#x2019;re working with global experts and have a dedicated Discord channel (#&#x1F575;dbc-decoding) to improve the user experience by adding support for more vehicles and data fields.If you&#x2019;re interested in helping with DBC decoding, you can join the&#xA0;<a href="https://discord.com/invite/dimonetwork" rel="noopener noreferrer" target="_blank">DIMO Discord</a>&#xA0;or contact us at <a href="mailto:support@dimo.co">support@dimo.co</a>.

How do I access DBC codes?

For information on updating your AutoPi device, click here.

The DIMO project is currently in the test phase, and software updates are frequently deployed to devices. Keeping your device updated is crucial for accessing more data.The device automatically updates when you finish a drive. To ensure an update, drive to a location with strong cell reception and turn off your car. The update typically takes 5-10 minutes, during which you&apos;ll see a rapidly flashing green light.While you shouldn&apos;t need to take a special trip to update your car, it might be necessary during these early stages. After the initial update, future updates should be smoother, and the device should connect to cell networks more easily.

How do I update my AutoPi device?

For information on updating your Macaron device, click here!

Updating the firmware on your DIMO Macaron only takes a few minutes. Follow these easy steps to update your device:&#xA0;Step 1: Unpair your Macaron from your vehicle<ul><li>In the DIMO mobile app, Go to Garage at the bottom of the screen. Select your vehicle &#x2192; Scroll down to Data Sources &#x2192; select your connection &#x2192; Remove connection</li></ul>Step 2: Re-pair your DIMO Macaron<ul><li>During this process, you&#x2019;ll be prompted to update your Macaron&#x2019;s firmware. This should take 2-3 minutes, after which your Macaron will restart.&#xA0;</li></ul>&#x1F389; You&#x2019;re done!&#xA0;Your DIMO Macaron is now paired with your vehicle and running the latest firmware.&#xA0;

How do I update my Macaron device?

If you are having connectivity issues, click here.

We use Twilio which should check most networks (other than Verizon). A few points of note:<ul><li>We continue to improve the ability of the device to connect and as the device updates, it should connect more rapidly.</li><li>The device does save data when not connected to prevent data loss (that being said, it&#x2019;s ideal to be connected at all times).</li><li>Depending on where it is installed in your car, it can have more or less trouble connecting. If it&apos;s stowed far under the dashboard the connection may be weaker.</li><li>We are soon going to be selling an antenna you can connect that will very much improve the connectivity.</li></ul>You might be having connectivity issues if you&#x2019;re noticing the following:&#xA0;<ul><li>You have driven and the last update date doesn&#x2019;t reflect the date you last drove.</li><li>You&#x2019;re seeing a &apos;needs to drive&apos; message even after you&#x2019;ve gone for a drive.</li><li>The green light on your device is not going solid after a few minutes of booting, it just keeps blinking.</li></ul>&#x26A0; Do not be alarmed if you are seeing a last updated date that looks wrong in your Vehicle Connections screen. This screen shows the date that you first connected. The text needs to be updated. Please see the screenshot for reference: <img data-fr-image-pasted="true" alt src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-48de2948-393b-44fb-8f93-d04fadf55536" width="100%" height="auto" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 300px; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii"> &quot;Last received data 5 months ago&quot; means first connected 5 months ago. If I am having connectivity issues, what steps can I take?<ul><li>Make sure that the green light on your device is going solid, a blinking light will not let you connect.</li><li>Power cycle the device. Unplug it and plug it back into the vehicle. This is often enough to fix the issue. Afterward, make sure the green light goes solid, take a short drive through an area with good cell reception, and confirm if the last update date has changed.</li><li>With a pin, pop out the SIM card from your DIMO device and put it in your phone. See if the phone gets any cell reception. Then take the SIM card out of your phone and put it back into the DIMO device. See if the green light is now going solid and if the device is updating correctly. Remember to go for a short drive in an area with good cell reception.</li></ul>If you are struggling to connect a device and would like to email with someone from our support team, you can contact us at <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="mailto:support@dimo.zone" id="isPasted">support@dimo.zone</a>

What do I do if I'm having connectivity issues?

If you’re seeing an error like “We’re unable to verify your vehicle’s VIN,” here are some common reasons why:. If this persists, please reach out to our support team at support@dimo.co for assistance.

If you&#x2019;re seeing an error like &#x201C;We&#x2019;re unable to verify your vehicle&#x2019;s VIN,&#x201D; here are some common reasons why:<ul><li>VIN transmission issue: Your vehicle may not be properly transmitting its VIN through the OBD-II port when connected.</li><li>Mismatched pairing: The device is currently connected to a different vehicle than the one you originally paired it with (e.g., if you got a new vehicle but did not unpair the previous car).</li><li>No active pairing: There&#x2019;s no existing device currently linked to your vehicle in our system.</li></ul>If this persists, please reach out to our support team at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a> for assistance.&#xA0;

Why does my vehicle show "Error Verifying VIN"

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