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What do I do if I'm having connectivity issues?Updated a month ago

We use Twilio which should check most networks (other than Verizon). A few points of note:

  • We continue to improve the ability of the device to connect and as the device updates, it should connect more rapidly.
  • The device does save data when not connected to prevent data loss (that being said, it’s ideal to be connected at all times).
  • Depending on where it is installed in your car, it can have more or less trouble connecting. If it's stowed far under the dashboard the connection may be weaker.
  • We are soon going to be selling an antenna you can connect that will very much improve the connectivity.

You might be having connectivity issues if you’re noticing the following: 

  • You have driven and the last update date doesn’t reflect the date you last drove.
  • You’re seeing a 'needs to drive' message even after you’ve gone for a drive.
  • The green light on your device is not going solid after a few minutes of booting, it just keeps blinking.

⚠ Do not be alarmed if you are seeing a last updated date that looks wrong in your Vehicle Connections screen. This screen shows the date that you first connected. The text needs to be updated. Please see the screenshot for reference:



"Last received data 5 months ago" means first connected 5 months ago.

If I am having connectivity issues, what steps can I take?

  • Make sure that the green light on your device is going solid, a blinking light will not let you connect.
  • Power cycle the device. Unplug it and plug it back into the vehicle. This is often enough to fix the issue. Afterward, make sure the green light goes solid, take a short drive through an area with good cell reception, and confirm if the last update date has changed.
  • With a pin, pop out the SIM card from your DIMO device and put it in your phone. See if the phone gets any cell reception. Then take the SIM card out of your phone and put it back into the DIMO device. See if the green light is now going solid and if the device is updating correctly. Remember to go for a short drive in an area with good cell reception.

If you are struggling to connect a device and would like to chat with someone from our support team, you can contact us at [email protected] or book a call here.

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