For more info about the data coming from your vehicle, click here.

<div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true" id="isPasted"><div data-key="36b474ba518d4db0ac25bc9ffa3c6bc8"><div data-block-content="36b474ba518d4db0ac25bc9ffa3c6bc8" translate="no"><p style="line-height: 1;"><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;"><strong>How come I only see my battery voltage and nothing else on the app?</strong></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><br><br></span></p><div data-block="true" data-editor="6b55f" data-offset-key="ak3m5-0-0" id="isPasted"><div data-offset-key="ak3m5-0-0"><span data-offset-key="ak3m5-0-0"><span data-text="true">One downside to supporting thousands of vehicles on DIMO is that the experience of each vehicle can vary. Every car encodes data differently.</span></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="243md-0-0"><div data-offset-key="243md-0-0"><span data-offset-key="243md-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="3no0a-0-0"><div data-offset-key="3no0a-0-0"><span data-offset-key="3no0a-0-0"><span data-text="true">We are working to bring more data to each vehicle, this is a huge priority for the whole DIMO project, and we are working with professionals around the world to improve the user experience.</span></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="18gos-0-0"><div data-offset-key="18gos-0-0"><span data-offset-key="18gos-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="asg2r-0-0"><div data-offset-key="asg2r-0-0"><span data-offset-key="asg2r-0-0"><span data-text="true">If you are still experiencing limited data after a few weeks of connection, your car is in beta, meaning that we still need to decode more about the vehicle you are using. Please take note that all vehicles have a different decoding process, and we need to decode the brand, model, and year; so even if you have a vehicle model that is no longer in beta for the year 2017 the same model might be in beta for the year 2012 for example.</span></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="14c6i-0-0"><div data-offset-key="14c6i-0-0"><span data-offset-key="14c6i-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6b55f" data-offset-key="bmeg9-0-0"><div data-offset-key="bmeg9-0-0"><span data-offset-key="bmeg9-0-0"><span data-text="true">This is an ongoing effort for the DIMO network to bring the best experience to all users.</span></span></div></div></div></div></div><div data-slate-fragment="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"><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div data-key="4e944aace29a4428becc06f4ee5b9269"><div data-block-content="4e944aace29a4428becc06f4ee5b9269" translate="no"><br></div></div></div></div>

Limited Vehicle Data

For information on why you are seeing little or no vehicle data from your vehicle, click here.

<div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true" id="isPasted"><div data-key="7a5300d76e5e4e01b8fd683ebe77c7a0"><div data-block-content="7a5300d76e5e4e01b8fd683ebe77c7a0" translate="no"><p dir="auto" style="text-align: left;"><span style="font-size: 14px;">As of October 6, 2022, DIMO has over 400 unique models connected. Each vehicle encodes data differently, which means we have to work car by car to bring data to users.</span></p><p dir="auto" style="text-align: left;"><span style="font-size: 14px;"><br>Many cars that connect to DIMO won&apos;t see much data, for now. Even things as simple as fuel level and odometer may not work right away. On the other hand, some vehicles already have dozens of data points live, and we are still working to have the app show all the data that is available behind the scenes:</span></p></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div data-key="b2edb9c82e7b4691ba22ffdaf36dec33"><div data-block-content="b2edb9c82e7b4691ba22ffdaf36dec33" translate="no"><p style="text-align: left;"><span style="font-size: 14px;">1. We&apos;re working on publishing public documentation that allows users to see what to expect with their vehicle.<br>2.&#xA0;We are working constantly to add more data for every vehicle.<br><br>We already have a wealth of &quot;codes&quot; to add that will create more data for all drivers, but the process of implementing, testing, and then shipping all these codes takes time. It may take months for certain cars to start to see more data, and for that, we appreciate your patience.&#xA0;</span></p></div></div></div><div data-slate-fragment="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style="line-height: 1;"><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div data-key="8fd1411253ae4ec6891d83917da94f84"><div data-block-content="8fd1411253ae4ec6891d83917da94f84" translate="no"><br></div></div></div></div><p><br></p>

Why Do I See Very Little Or No Vehicle Data, Even After Driving?

For instructions on how to add a DIMO miner after connecting with SmartCar, click here.

<div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true" id="isPasted"><div data-key="3539ab3aa09b46a79f76344f32360d0e"><div data-block-content="3539ab3aa09b46a79f76344f32360d0e" translate="no"><p dir="auto" style="text-align: center;"><strong><u>To add a DIMO miner if you are already connected with your OEM Software connection, click on &quot;Add a DIMO device&quot; and use this same guide.</u></strong></p><p dir="auto" style="text-align: center;"><strong>1. Select the vehicle you would like to add an OEM connection to and click on &quot;Connections&quot;<br></strong></p></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><div><div><div><p style="text-align: center;"><strong><img src="https://attachments.gorgias.help/r1WE86rbjRe6J4Mv/hc/z8QbV2PNKmxogePy/2024092420-1b20c9e6-239b-44ca-a788-53e9b820c68b-whatsapp%20image%202024-09-24%20at%2014.02.09_81744484.jpg" style="width: 300px;" class="fr-fic fr-dib"></strong><strong><br></strong></p></div></div></div></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><p style="text-align: center;"><strong>2. Under OEM App Connection, click on &quot;Connect&quot;<br></strong></p></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><div><div><div><p style="text-align: center;"><strong><img src="https://attachments.gorgias.help/r1WE86rbjRe6J4Mv/hc/z8QbV2PNKmxogePy/2024092420-203ed1e5-b0a9-4590-a537-eb01bae0895a-whatsapp%20image%202024-09-24%20at%2014.02.09_bbee6c1d.jpg" style="width: 300px;" class="fr-fic fr-dib"></strong><strong><br></strong></p></div></div></div></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><p style="text-align: center;"><strong>3. Select, &quot;Connect to OEM&quot; then follow the guide below<br></strong></p></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><div><div><div><p style="text-align: center;"><strong><img src="https://attachments.gorgias.help/r1WE86rbjRe6J4Mv/hc/z8QbV2PNKmxogePy/2024092420-4eb8db63-8ba0-4ca3-922e-25ed3ca88fc9-whatsapp%20image%202024-09-24%20at%2014.02.09_e4e648e8.jpg" style="width: 300px;" class="fr-fic fr-dib"></strong><strong><br></strong></p></div></div></div></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div><div><p style="text-align: center;"><strong>4. Proceed using this install <a data-rnwi-5xr8s6-dse9kg-2fw26j-lhcdo1-focus-visible="true" data-rnwi-handle="link" href="https://dimo-faq.gorgias.help/en-US/device-installation-instructions-273601" rel="noopener noreferrer" style="transition-duration: 0.15s;" target="_blank"></a>guide if you are already connected with Smartcar and would like to connect your DIMO hardware miner:<br></strong></p><p style="text-align: center;"><a href="https://support.drivedimo.com/en-US/dimo-macaron-installation-instructions-331875"><strong><u>Macaron</u></strong></a></p><p style="text-align: center;"><a href="https://support.drivedimo.com/en-US/dimo-autopi-installation-instructions-273601"><u><strong>AutoPi</strong></u></a><strong><br></strong></p></div></div></div>

How Can I add a SmartCar connection after connecting with a DIMO Miner?

For users who have a vehicle with Error Codes on the Dash, specifically the check engine light, click here.

<p><span style="font-size: 14px;">This guide is for users who have a vehicle with Error Codes on the Dash, specifically the check engine light.<br><br><strong>Notice:</strong> This feature is only available for cars connected via a DIMO hardware device. Based on Bluetooth limitations, AutoPi 5.2 devices cannot use this feature. Email support (support@dimo.zone) if you have an AutoPi 5.2 to upgrade your device.<br><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Reading error codes does not work on <strong>vehicles shared with you</strong>. You must be the owner of the Vehicle ID (in your wallet) to read error codes using a DIMO hardware device.</span></span><br><span style="font-size: 14px;"><br></span><span style="font-size: 16px;"><strong>Checklist to get started</strong></span></p><ul><li><span style="font-size: 14px;">Get in your vehicle&apos;s driver&apos;s seat.</span></li><li><span style="font-size: 14px;">Have your phone with DIMO Mobile ready.</span></li><li><span style="font-size: 14px;">Turn on Bluetooth on your mobile device.</span></li><li><span style="font-size: 14px;">Make sure your DIMO hardware device is plugged in.</span></li><li><span style="font-size: 14px;">Start with your engine off.</span></li></ul><p><br><strong>Step 1 - Set up</strong></p><ul><li>Open DIMO Mobile on your phone.</li><li>Ensure you have the correct vehicle selected. If you need to switch vehicles, click the hamburger menu on the top left of your screen.</li><li>Scroll down and select the error codes tile. The tile is among your vehicle signals.</li></ul><p><br><span style="font-size: 14px;">If you have never used this feature before, you will have no historical scans.<br><br></span><span style="font-size: 16px;"><strong>Step 2 - Starting the engine &amp; enabling accessory mode</strong></span></p><ul><li><span style="font-size: 14px;">With your engine off, tap to start a scan.</span></li><li><span style="font-size: 14px;">Start your engine when the app prompts you.</span></li><li><span style="font-size: 14px;">Bring your car into an accessory mode when the app prompts you. The accessory mode can be reached by turning your keys backward one clicks from your engine being on. If you have a push to start a car, push the button to turn the engine off without opening any doors.</span></li></ul><p><br><span style="font-size: 14px;"><strong><span style="color: rgb(226, 80, 65);">Do not drive your vehicle</span></strong><span style="color: rgb(226, 80, 65);">&#xA0;while attempting to read your error codes.</span></span><br><br><strong>Step 3 - Establishing a Bluetooth connection</strong></p><ul><li><span style="font-size: 14px;">Your phone will ask you to enable Bluetooth. Please do so, as the hardware device will communicate the data back to you through this connection.</span></li><li><span style="font-size: 14px;">Watch the screen for an additional Bluetooth prompt. After about 30 seconds, the prompt will present itself. Please click connect when you see this.</span></li><li><span style="font-size: 14px;">After enabling the Bluetooth connection both times listed above, your scan will commence. The full scan may take around 3 minutes.</span></li></ul><p><br><span style="font-size: 14px;"><strong>If a Bluetooth connection is unable to be established, please restart this guide from Step 2, including turning your vehicle&apos;s engine completely off.</strong> The AutoPi hardware device has a short Bluetooth bonding time to not drain the car&apos;s battery. Turning your car off and back on again will wake up the AutoPi.<br></span><br><strong>Step 4 - Making sense of your codes</strong></p><ul><li><span style="font-size: 14px;">After a scan of error codes, feel free to explore what codes were read and what they mean.</span></li><li><span style="font-size: 14px;">If applicable, try using a marketplace partner to fix your issue.</span></li><li><span style="font-size: 14px;">If you wish to see previous scans, you will be able to go back and look at historical scans. Utilize this when your mechanic asks for previous issues with your vehicle.</span></li><li><span style="font-size: 14px;">If you are interested in clearing your error codes, go ahead and click &quot;clear codes.&quot;.</span></li></ul><p><br><strong><span style="font-size: 14px;">Clearing your error codes from the dashboard will only last during your current drive</span></strong><span style="font-size: 14px;">. When your vehicle turns off and on again, your vehicle&apos;s computer will reset and throw the codes again.</span><br><span style="font-size: 14px;"><br></span></p>

Reading Error Codes With AutoPi

For more details about the DIMO data miner, click here.

<p><span style="font-size: 16px;"><strong>Where can I find my car&#x2019;s OBD2 port?</strong></span><span style="font-size: 14px;"><br><br>The OBD2 port is usually under the front console on the driver&#x2019;s side of the vehicle, but there can be a lot of variation from car to car. Check out this link to identify where your OBD2 port is.<br><br></span><span style="font-size: 16px;"><strong>Can I use this with my another plug-in device?</strong></span><span style="font-size: 14px;"><br><br>Vehicles only come with one OBD2 port, but we have validated in the alpha fleet that OBD-II splitters like this model will work on all cars tested so far.</span></p><p><span style="font-size: 14px;"><br>In the future, DIMO will work to build partnerships with insurance companies so that you can provide them with the data they would need to offer discounts (but no other data!).<br><br></span><span style="font-size: 16px;"><strong>Connectivity<br><br>The device seems to lose cell connectivity a lot (flashing green light)?</strong></span><br><br><span style="font-size: 14px;">We use Twilio which should check most networks (other than Verizon). A few points of note:</span></p><ol><li>We continue to improve the ability of the device to connect and as the device updates, it should connect more rapidly.</li><li>The device does save data when not connected to prevent data loss (still being connected all the time is ideal)</li><li>Depending on where it is installed in your car, it can have more or less trouble connecting. If it&apos;s stowed far under the dashboard it will be a bit harder.</li><li>We are soon going to be selling an antenna you can connect that will very much improve the connectivity.</li></ol><p><br><span style="font-size: 14px;">If you are struggling to connect a device and would like to chat with someone from our support team, you can book a call&#xA0;</span><span style="font-size: 14px;"><a href="https://calendly.com/d/drm-89h-kbx/install-support-call" rel="noopener noreferrer" target="_blank">with this link</a></span><span style="font-size: 14px;">.<br><br></span><span style="font-size: 16px;"><strong>Device Management<br><br>Can I transfer my DIMO device from one car to another?</strong></span><br><span style="font-size: 14px;"><br><u>I installed and paired it but DID NOT mint the Vehicle ID:</u><br>If a user deletes the integration they may move the device to a different vehicle in their account.<br><br><u>I paired the device AND minted a Vehicle ID:</u><br>You will be able to move and re-pair the device but you will not be able to mint another Vehicle ID.<br><br></span><span style="font-size: 16px;"><strong>Operations<br><br>Will the device cause any issues for my car? Is it safe?</strong></span><span style="font-size: 14px;"><br><br>DIMO does compatibility testing with all vehicles we support. DIMO-approved 3rd party hardware devices are currently passive listeners only. This means that they cannot be used to control your vehicle.<br><br></span><span style="font-size: 16px;"><strong>Will it drain my car battery?</strong></span><span style="font-size: 14px;"><br><br>The device goes into a low-power sleep mode shortly after you stop driving, so you will not see any vampire battery drain from the device. If you experience any issues with your battery please email <a href="mailto:support@dimo.zone">support@dimo.zone</a><br><br></span><span style="font-size: 16px;"><strong>My carmaker sent me a notification about potential safety issues. What does this mean?</strong></span><span style="font-size: 14px;"><br><br>We have heard a few reports from users where after plugging in their device, they get a notification (usually email) from their automaker about something affecting connected services. Usually, these are non-specific (they detect some data anomaly) but sometimes they specifically call out OBD2 devices as being capable of interfering with safety and monitoring services.</span></p><ol><li><span style="font-size: 14px;">We and our partners have done extensive testing across thousands of vehicles and many years. We&apos;ve found no indication that the device will ever disrupt any critical or non-critical functions on the vehicle.</span></li><li><span style="font-size: 14px;">This is one of the things we want to fix. Your automaker is monitoring you...closely. We don&apos;t believe that users who want connected services should have to use them.</span></li><li><span style="font-size: 14px;">This is one of the things we want to fix. Your automaker is monitoring you...closely. We don&apos;t believe that users who want connected services should have to use them.</span></li></ol><p><span style="font-size: 14px;">We always want to hear from users with concerns and welcome feedback at&#xA0;</span><a href="mailto:support@dimo.zone"><span style="font-size: 14px;">support@dimo.zone</span></a></p><p><span style="font-size: 16px;"><strong>Vehicle Data<br><br>How do you validate the data?</strong></span><span style="font-size: 14px;"><br><br>As a user, you will sign the data with your wallet and DIMO will validate the signature when data is received. Data is watermarked for third-party consumers.<br><br></span><span style="font-size: 16px;"><strong>How are you going to get CAN codes?</strong></span><span style="font-size: 14px;"><br><br>DIMO is an open-source supporter and contributor, building on projects like openDBC, CANserver, and CANBusHack to compile and maintain a library of CAN codes. <br><br></span><span style="font-size: 16px;"><strong>Is it always connected?</strong></span><span style="font-size: 14px;"><br><br>The device is always connected. As mentioned above it only uses a tiny amount of power and won&#x2019;t drain your battery at all.<br><br></span><span style="font-size: 16px;"><strong>Can I use it to turn my car on?</strong></span><span style="font-size: 14px;"><br><br>Turning your car on is not currently supported. It is possible to add this functionality for certain vehicles in the future.<br><br></span><span style="font-size: 16px;"><strong>Who is paying for the cellular costs?</strong></span><span style="font-size: 14px;"><br><br>DIMO is paying for the cellular costs of transmitting data from your vehicle for at least 12 months. The DIMO DAO will decide how ongoing costs will be handled after the initial 12-month period.<br><br></span><span style="font-size: 16px;"><strong>What happens if I&#x2019;m driving in an area without cellular reception?</strong></span><span style="font-size: 14px;"><br><br>The data will be saved on the device until you return to an area with cellular connectivity.<br></span></p><p><span style="font-size: 16px;"><strong>How are OEMs responding?</strong></span><span style="font-size: 14px;"><br><br>My OEM emailed me saying that I might lose connected services on my vehicle!<br><br>OEMs (original equipment manufacturers) are sending out emails to users letting them know that they may restrict access to services users have paid for because they do not like having anything plugged into the diagnostic port. This includes, but is not limited to, insurance plugs, diagnostic dongles, and of course, the DIMO device. They are threatening users with restrictive access and disabling services in their respective mobile apps. These are services that users are paying extra for.<br><br>Current Makes that send out these emails:</span></p><ul><li><span style="font-size: 14px;">Subaru STARLINK</span></li><li><span style="font-size: 14px;">Onstar Mazda Connected services</span></li><li><span style="font-size: 14px;">Mercedes</span></li></ul><p><br><strong>What does BETA Support mean?</strong><br><span style="font-size: 14px;">Beta support means that your vehicle may not have all of its data decoded. We are actively working on decoding more vehicles. So you may see limited data at that time. However, if you can still qualify for baseline rewards.</span></p>

Data Miner

For information on how to set privacy zones, click here.

<div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true" id="isPasted"><div data-key="43f8fe9fb22e49319c8310d7ee8220f5"><div data-block-content="43f8fe9fb22e49319c8310d7ee8220f5" translate="no"><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>1. Go to the Account tab.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-6cb92b24-60b6-46b7-b0c9-659505dbdd32" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>2. Scroll down to the bottom.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-31cbd2b2-d822-4665-a40f-b6aab4c3ecf1" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>3. Select &apos;Privacy zones&quot;.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-0da1f81e-26c6-4f32-9e40-736530b1347e" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>4. Swipe to the car you want to set a privacy zone for.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-4383cb3a-ac0e-45c8-85d0-7a56b9d85fcf" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>5. You can zoom out to find the right places on the map.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-aedf0d52-2344-4350-a878-cd9044ce14d4" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>6. Select the hexagons you want to designate for your privacy zone.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-e1ddfe12-9522-45f2-bf58-b112489b2db8" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>7. You can select up to 12 per car.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-a28bd9d2-9b60-4071-8330-f92eb0041ea7" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>8. Tap &quot;Done&quot; to set.</strong></span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-121791f1-dedb-4641-98f3-c1091b15ad94" style="width: 300px;" class="fr-fic fr-dib"></strong></span></p><p style="line-height: 1.5; text-align: center;"><span style="font-size: 16px;"><strong>9. Your location is now protected!</strong></span></p><p style="line-height: 1.5;"><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-a478c52f-2c34-4696-868b-46a92161c12b" style="width: 300px;" class="fr-fic fr-dib"></p></div></div></div><div data-rnwr1490-1777fci="true" data-rnwr700-1777fci="true"><div data-key="ac2507b3a7df443080d660a8fd25ec51"><div data-block-content="ac2507b3a7df443080d660a8fd25ec51" translate="no"><br></div></div></div>

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