Why isn’t my device qualifying for rewards?Updated a month ago
If your data isn’t being updated, try these steps to troubleshoot your device’s connectivity:
Step 1: Check your app
- After logging in, tap the Rewards button on the bottom menu, and check if the device is labeled “Qualified”.
Step 2: Check your cable
- Check to make sure the device is connected. If you're using an extension cable, check the connection to the device as well as to the outlet.
Step 3: Power cycle your device
- Unplug your device and then plug it back into the vehicle. This is often enough to fix the issue!
Step 4: Check your device’s lights
- When starting your car, check to make sure the blue and green lights both come on (they can take ~1-2mins to light up after the car starts).
Step 5: Go for a drive
- After your next drive, check the vehicle qualification in the app again.
If you still do not see your device as “Qualified” in your DIMO mobile app, please email us at [email protected] for assistance in getting your issue resolved.