Why isn’t my device qualifying for rewards?

🔧 Troubleshooting Connectivity for the DIMO AutoPi

If your data isn’t being updated, try these steps to troubleshoot your AutoPi device’s connectivity:

Step 1: Check your app

After logging in, tap the Rewards button on the bottom menu, and check if the vehicle is labeled “Qualified.”

Step 2: Check your cable

Make sure the device is firmly connected. If you're using an extension cable, check both the connection to the device and to the OBD2 port.

Step 3: Power cycle your device

Unplug your device and plug it back in. This quick reset is often enough to fix the issue.

Step 4: Check your device’s lights

When starting your car, look for the blue and green lights—they may take 1–2 minutes to light up after the car starts.

Step 5: Go for a drive

After your next drive, check the vehicle qualification status again in the app.

🔧 Troubleshooting Connectivity for the DIMO Macaron

We know connectivity issues can be frustrating—here’s how to get your DIMO Macaron back on track.

The DIMO Macaron uses Helium network coverage to send data. If it can’t reach a Helium hotspot, it won’t be able to update your vehicle’s data.

Step 1: Check Helium coverage

Visit https://world.helium.com/en/iot/hotspots. Green hexagons indicate coverage. Make sure you’re regularly driving within one of those zones.

Step 2: Power and placement

Ensure the device lights are on when the vehicle is powered. If your car battery is low, it can put the device into sleep mode.

Step 3: Reset the device

Unplug the Macaron for a full minute, then plug it back in while the vehicle is on and within Helium coverage.

Step 4: Go for a drive

After your next drive, in the DIMO app, tap the Rewards tab. If your car shows “Qualified”, you're connected, minted, and on track for rewards the following Monday.

🔧 Troubleshooting Connectivity for the DIMO LTE R1

If your DIMO LTE R1 is not updating or sending us data, please do the following:

Step 1: Power cycle your device

Unplug your device, let the device power down fully until the lights turn off, and then plug it back in.

Step 2: Go for a drive

After your next drive, check the vehicle qualified status again in the app.

If you keep having trouble with the device, please send us the following:

A photo of the device's serial number (found on the device label)
Your order number or let us know where you purchased the device
The last time you drove the vehicle

Once we have this info, we can dig in and help you get things working smoothly again. Send the info to [email protected].

Why isn’t my device qualifying for rewards?Updated a month ago