Purchased a DIMO Macaron? Click here to learn how to install it.

Getting Started: Warnings, Key Info, and Requirements&#x1F6A8;Warnings&#xA0;It&apos;s important to note that the installation process may not be perfect and there may be slight issues to solve. Avoid placing the device on an airbag panel or on your dash.&#xA0;&#xA0;&#x26A0;&#xFE0F;Key Info<ul><li>Connection to the Helium Network over LoRa is required. Please check <a href="http://explorer.helium.com" rel="noopener noreferrer" target="_blank">explorer.helium.com</a> to verify if you have nearby helium hotspots. If not, purchase a hotspot from <a href="https://bobber.com/product/bobcat-miner-300/" rel="noopener noreferrer" target="_blank">here</a>.</li><li>If you have opted to purchase or use an OBD2 extension cable, you may attach one end to the DIMO Macaron and the other to your OBD2 Port.<ul><li>Find a suitable mounting location away from your dash and airbags and wipe the area down with an alcohol wipe. Attach a Velcro or 3M tape to the device (sold separately), and mount the device to your vehicle.</li></ul></li><li>The syncing process for your DIMO device can take up to 48 hours. During this time, the device will download any updates, sync with the wireless network, and fully configure itself with the DIMO protocol.</li><li>Once your Macaron device is plugged in, it will automatically power on when you start your vehicle and power off after 30 minutes when you turn off your engine.&#xA0;<ul><li>Note: the device will not power on if your car has low battery power.</li></ul></li><li>The device will not update its software automatically when new updates become available.<ul><li>For information on updating the Macaron device, click <a href="https://support.dimo.co/en-US/updating-your-dimo-macaron-381322" rel="noopener noreferrer" target="_blank">here</a>.</li></ul></li><li>If you experience anything unusual after plugging in your device, such as a check engine light, please contact us. We can help troubleshoot and ensure that everything is working properly.</li><li>Please visit the following links for help with your web3 wallets:&#xA0;<ul><li>Coinbase Wallet (<a href="https://help.coinbase.com/en" rel="noopener noreferrer" target="_blank">here</a>)</li><li>Rainbow Wallet (<a href="https://rainbow.me/support" rel="noopener noreferrer" target="_blank">here</a>)</li><li>MetaMask Wallet (<a href="https://support.metamask.io/" rel="noopener noreferrer" target="_blank">here</a>)</li></ul></li><li>Please note that we only support vehicles that are:&#xA0;<ul><li>Made in 2008 or newer.</li><li>In supported countries (find our list <a href="https://support.dimo.co/en-US/supported-countries-297794" rel="noopener noreferrer" target="_blank">here</a>).</li></ul></li></ul>&#x1F4F2;Requirements<ul><li>You will need to download the DIMO Mobile app on your <a href="https://apps.apple.com/us/app/dimo-mobile/id1589486727" rel="noopener noreferrer" target="_blank">iPhone</a> or <a href="https://play.google.com/store/apps/details?id=com.dimo.driver&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank">Android</a> device.</li><li>You will need to create a DIMO account.&#xA0;</li><li>You will need to create a web3 wallet, such as the three listed above or our in-app web wallet.</li></ul> Step 1: Check the Contents of Your Package &#x1F4E6;Inside the &#x1F4E6;, you should have received:&#xA0;<ul><li>DIMO Macaron</li><li>Informational card (with QR codes for the DIMO Mobile App)&#xA0;</li></ul>If anything is broken, defective, or missing, email us at <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>. Step 2-1: Watch the Installation Video &#xA0;<iframe width="100%" src="https://www.youtube.com/embed/ILf5P0gwm_Y?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Step 2-2: Installing the device in your vehicle &#x1F699;&#xA0;<ul><li>Head out to your vehicle to start your device installation.</li><li>Ensure that your phone has a stable internet connection via Wi-Fi or cell service and that you can access the vehicle you want to use your hardware with.&#xA0;</li><li>Locate your Diagnostics port (OBD2): This is usually located under the dashboard below the steering wheel but may be in other locations, depending on your car. For help locating your OBD2 Port, please click <a href="https://www.autopi.io/blog/obd2-port-location/" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Plug in your hardware. The DIMO Macaron is designed to be installed without an extension cable, so you can plug it right into your vehicle, turn the car on, and the macaron will be on while you open the DIMO Mobile app.</li></ul> Step 3: Connecting your hardware &#x1F528;&#xA0;Update Process&#xA0;<ul><li>After logging in, you will see a screen that asks you to connect your vehicle.</li><li>Please make sure that your device has been plugged in and has 1 blinking blue light and one red light (this light might be green if you have a GPS lock).&#xA0;</li><li>Click the small button on the DIMO Macaron to activate bluetooth pairing mode.</li><li>After choosing to pair a DIMO device, your mobile app will search for available devices. Here, you will see the DIMO Macaron appear on the list - click on it to get connected and select proceed.&#xA0;</li><li>If your device needs a firmware update:<ul><li>You will see a screen that says, &#x201C;Update required for your device.&#x201D;</li><li>Tap the proceed button; this will download the firmware onto the device.&#xA0;<ul><li>NOTE: If your update doesn&#x2019;t automatically start, hold down the button for 4 seconds on the device to allow for the firmware to be installed.&#xA0;</li></ul></li><li>The LEDs on the device will change colors, including purple and orange lights while installing, followed by flashing Red and Green lights, and a complete reboot will have a blinking blue and red light.</li></ul></li><li>After a successful update, In the mobile app, you will see a continue button, click it, and continue the onboarding process.&#xA0;</li></ul>Reading your VIN<ul><li>The device will attempt to read your VIN to verify the vehicle you have plugged the device into. Please make sure that you have your engine turned on as instructed in the mobile app.&#xA0;</li><li>Sometimes, the device fails to read the VIN. Ensure the engine is running (if you have a hybrid, the gas engine will need to be running) and try again. If your device still cannot read the VIN, please contact <a data-fr-linked="true" href="mailto:support@dimo.co">support@dimo.co</a>.&#xA0;</li></ul>Transferring ownership<ul><li>You will be asked to sign to transfer ownership of the device &quot;NFT&quot; to your wallet. This validates that you are the owner of the physical DIMO smart vehicle hub. For convenience, make sure your wallet app is not set to autolock when it is closed, as this may cause some unnecessary back-and-forth between the apps.</li></ul>&#x26A0; Note: Ensure you retain access to your web3 wallet, as you will not be able to use your DIMO device without ownership of your device&#x2019;s &#x201C;NFT&#x201D;.&#xA0;Minting your Vehicle ID&#xA0;<ul><li>After transferring ownership of your &#x201C;NFT&#x201D;, you will be asked to sign to mint your vehicle ID.</li></ul>Linking your Device ID and Vehicle ID<ul><li>The final step for onboarding will have you sign the last transaction pairing your Device ID and Vehicle ID together; once this transaction is completed, you will be shown the Connection Success screen and brought back to the home screen.&#xA0;</li></ul> &#x1F389; Congratulations! &#xA0;You have connected your car to the future of mobility &#x2013; welcome to the DIMO network. Click <a href="https://dimo-faq.gorgias.help/en-US/what-is-dollardimo-273042" rel="noopener noreferrer" target="_blank">here</a> to learn more about how $DIMO rewards work and <a href="https://support.dimo.co/en-US/how-can-i-earn-dollardimo-297391" rel="noopener noreferrer" target="_blank">here</a> to find out how to qualify each week.

DIMO Macaron Installation Instructions

Discord

Careers

Linkedin

Blog

Overview

Technical docs

DIMO FAQ

DIMO Macaron

Onboarding

Am I providing access to any cameras in my vehicle?

By connecting to DIMO, what kind of data am I providing from my vehicle?

Can I delete my data at any time?

Can you show me the data you’re collecting?

How are you going to get CAN codes?

How do you validate data?

If I opt-in to share data with a partner, where does that data go?

What do I do if I’m using the wrong account?

What do I do if I’ve lost access to my account?

Who does DIMO sell data to?

Who is paying for the connectivity cost?

Global Accounts.

How to enable Passkeys to Mobile

Account & Privacy

Are there DIMO-approved resellers?

Can I connect the DIMO Macaron and the DIMO AutoPi at the same time?

Can I use this with another plug-in device?

Do I need my phone on the whole time?

Do I need to connect to Bluetooth each time?

Does the device come with an extension cable?

How often does the Macaron send data when connected to the Helium Network?

How will I know if the DIMO Macaron is sending data?

Is the DIMO device always powered on?

What data will I see in the Mobile App with DIMO Macaron?

What do the lights mean?

What does the DIMO Macaron button do?

What happens if I am in an area that does not have Helium Lorawan?

What happens if I am outside of Helium Network coverage?

What happens if I’m driving in an area without cellular reception?

What is the Helium Network?

Why am I not seeing much data?

Why did I receive an email from my OEM about safety issues/losing connected services?

Why is my device in "Pending"?

Can I transfer my DIMO device from one car to another?

Devices

Can I change the wallet I have linked to DIMO?

Can I connect my Coinbase or other exchange account?

How can I earn $DIMO?

What are Ecosystem Partners and Rewards?

What are Marketplace Rewards?

What are $DIMO Rewards?

What do I do if I’m having issues with my wallet?

When do $DIMO Rewards go out?

Why isn’t my device qualifying for rewards?

Marketplace, Wallets, & Rewards

What countries do you ship to?

What is your return policy?

What is your warranty policy?

Returns, Shipping, & Warranty

Can I use a DIMO device with my truck/semi?

Can I use it to turn on my car?

How can the DIMO device help manage my fleet?

What cars are compatible with DIMO?

Where can I find my car’s OBD2 port?

Why am I seeing limited vehicle data?

Why don’t older cars work if they have an OBD2 port?

Will it drain my car battery?

Will you support cars older than 2008?

Vehicles

Frequently Asked Questions

Beta Testing Quick Start Guide (Android)

Beta Testing Quick Start Guide (iOS)

What is the DIMO Beta Testing Community?

DIMO Beta Testing

How do I access DBC codes?

How do I update my AutoPi device?

How do I update my Macaron device?

What are "High Severity Issues"?

What do I do if I'm having connectivity issues?

Troubleshooting

Claiming A Referral Bonus

Deleting an Integration

How To Bridge the Token

How To Set a Privacy Zone

How To Transfer My Assets To A Different Account / Wallet?

Retrieving Your Wallet Public Address

Sharing Your Referral Code

Supported Countries

View $DIMO in Wallet

View Your Vehicle ID in Your Wallet

Global Account system

Using the Mobile App

Mobile App

DIMO AutoPi Installation Instructions

DIMO AutoPi

DIMO LTE R1 Installation Instructions

DIMO LTE R1

Adding a DIMO Miner with an Active OEM Connection

Connecting Your Original Equipment Manufacturer (OEM) To DIMO

OEM Subscription (smartcar)

Connecting your Tesla to DIMO

Tesla

Bluetooth Pairing Guide

Reading Error Codes

Bluetooth Issues

DIMO Macaron Tech Specs

Power Consumption and Sleep Modes of the DIMO AutoPi

Power Consumption and Sleep Modes of the DIMO Macaron